Privacy
Data-protection complaints.
Last updated: 30 July 2026.
Direct complaint route
Email a data-protection complaint to contact@viewsnorth.com. This mailbox is monitored. Please identify the message or processing you are complaining about and the outcome you want. You do not need to use special wording.
Who handles it
The controller is Matias Eichner, legal status: Einzelunternehmer, trading as Viewsnorth. Postal location: 50858 Köln, Germany. Full serviceable address supplied: n/a.
What happens next
- We record the date received and acknowledge the complaint within 30 days.
- We begin investigating when the complaint arrives and make appropriate enquiries without undue delay.
- We ask for identity evidence only where it is reasonably needed, and only for the minimum information necessary.
- We keep you informed without undue delay if the investigation is continuing or its expected completion changes.
- We explain the outcome and any action taken when the investigation is complete.
Marketing objections
If your complaint includes an objection to direct marketing, marketing stops immediately. The minimum suppression record needed to prevent renewed contact is applied across Vonwind, Northynn, Northnovel, Viewsnorth, Northlabhq, and Vaeynlab unless you expressly limit its scope. You do not have to give a reason.
Regulatory complaints
You may also complain directly to the Information Commissioner’s Office for UK matters or to LDI NRW in Germany. You do not have to contact us first.